We have, in fact, purchased the oven and are awaiting its installation, and I have other experience with GE Monogram appliances so I expect this to operate well. We value your privacy. Already ordered? You will need to reset the time of day if you perform a hard reset. During this limited one-year warranty, GE will also provide, free of charge, all labor and in-home service to replace the defective part. Join Repair Clinic's VIP email list … I will NEVER buy another GE appliance. FAQ. I recently had a GE over the range microwave fail..no power. View Specs. I will never buy GE again. Removable oven rack: Our dog had a heart attack and died the first day we operated it. However, after further searching, one was found, and would be delivered. Get performance ratings and pricing on the Café CVM9215SLSS microwave oven. There is a clear design defect here and the company's solution to it is to charge $130 for the plastic replacement part. They feature self-cleaning and glass touch controls. GE denies that the microwaves are defective and denies that it did anything wrong. No idea how much longer we will have to wait-it seems we are at their mercy. Calls to GE's consumer line have been disappointing. For information on GE Appliances Recalls, please visit our recall site: www.geappliancerecall.com.www.geappliancerecall.com. I am still waiting for a new microwave! There are other less expensive refrigs that are more reliable. You may see F1 through F6, or F10, which represent function or fault codes, displayed for GE technicians. You will need to have the main contol board replaced. I called GE company and they want to charge $99 to run diagnostics and additional charge for repair. That was the fix for my problem. The GE microwave that was installed in our new home (2018) stopped working in June 2020, after the nuclear reactor “blew up”. Common solutions for: GE Microwave not heating. GE WB56X10822 Touchpad and Control Panel Microwave. Get buying tips about Microwaves delivered to your inbox. This review is related to the Monogram 2.2 Cu. ft. Countertop Microwave in Stainless Steel with Sensor Cooking $ 164 00 $ 164 00. He advised us to get one with the controls beside, not in the door. We purchased our Adora over-the-stove microwave oven from Home Depot. The … Our content is intended to be used for general information purposes only. Two hours after he left, the microwave stopped working. This company is not yet accredited. I can’t even begin to count the number of times I have called GE, waited on hold or call-back, waited for service, and been told I have the wrong case number. Its about a $300 repair. We value your privacy. Perform a hard reset. No one tests microwave ovens like we do. GE appliances come with a traditional warranty, but the company also offers extended coverage with a Service Protection Advantage plan from Assurant, GE’s authorized provider of extended warranties. All parts for this microwave are priced out of this world. I have heard that Kitchenaid is a solid choice and GE does an excellent job at "heat". As a landlord I have about 20 GE microwaves. Please include me in the class action lawsuit. Microwave Oven Troubleshooting Let us show you how to fix it yourself. Most machines that do not have a rotating tray encounter this problem. ConsumerAffairs is not a government agency. Get performance ratings and pricing on the GE Cafe CEB1599SJSS microwave oven. What!! Special offers: Get free shipping on qualified GE Cafe Countertop Microwaves or Buy Online Pick Up in Store today in the Appliances department. My GE microwave, has been running fine, but the door handle has cracked on the bottom. Potential buyers, please beware of this issue. Many control features: Model #: CVM2072SMSS It is mechanically similar to - Answered by a verified Appliance Technician We use cookies to give you the best possible experience on our website. This seems to occur with amazing frequency, when power is available, but nothing comes on at all. Nine months into our new home, the microwave push button to open the door broke (with food stuck inside). (Warranty was for one year!) ... GE 1.6 cu. This is the second GE microwave that I have purchased in three years. Last representative asked why I even made an appointment if I didn't have the parts. How do I know I can trust these reviews about GE Washing Machines? See reviews below to learn more or submit your own review. The replacement lasted until March of 2020, at which point it started tripping our breaker. GE WB56X10826 Touchpad and Control Panel. Model #JVM7195SK3SS. No one tests microwave ovens like we do. We considered both the Jenn-Aire Pro Style and GE Cafe appliance suites, due to their comparable costs and features. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Register this Appliance. Pull the plug out of the wall power supply, and wait a moment. I have all new GE Profile appliances, all have had service for problems. The repairman ($100) said repeated twisting of the wire from the oven to the door (which contains all the electronics) is inevitable with opening and closing. Standing straight in front of it, just pulling regularly. This experience has been beyond what is reasonable for a customer to experience. This is more than the cost of a new OTR microwave. Schedule Service . Again, appointment canceled and part was ordered from third party. I have all GE Cafe appliances and they all have problems. Ge Appliances review from Asheville, North Carolina with 14 Comments: I came across some blogs on the GE Cafe line discussing issues. I called GE and was given another repair appointment. In a microwave there is a rotating motor below the plate which is responsible for the rotation of spinning plate. The rep did say she would send $70 for us to buy a small microwave while waiting. We use it maybe 4 or 5 times a day. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Again taking a half day off of work, I waited for the technician. Third appointment was a repeat yet again (but without a call and with repairman showing up). Why do I have to pay for a service trip when I can fix it with the right part? Apparently the customer service keeps insisting I need to schedule a service without offering any kind of help. Quick-function buttons are featured on several GE models including "Add 30 Seconds," "Child Lock," and "Auto Defrost.". Copyright © 2020 Consumers Unified LLC. Me: "Your website says it's included, and is in a section with other features that are in fact included but not additional fees"; GE: "We have confirmed that the trim kit costs extra". Shipping all 7 days! GE® 1.6 Cu. To repair this problem, unclip the plastic cover found above the oven cavity, and check for broken or worn parts. Troubleshooting the touch pad is easy in most cases. I was told by Assurant Insurance Company that it was no longer covered by the 1 year insurance policy, and if I purchased a new policy for $241.00, they would repair it or replace it. No he didn't. Also, by the way, when we turn on the fan to highest, it sounds like an express train hurtling through our kitchen. All Rights Reserved. ET Saturday–Sunday: 8 a.m.–6 p.m. Where that address came from is a mystery as we never had GE appliances delivered to that address. Hold times are long. Get free shipping on qualified GE GE Profile GE Cafe Microwaves or Buy Online Pick Up in Store today in the Appliances department. Samsung De94-02517c Assembly Control Panel. The contenders are a 36 inch 6 burner from the GE Cafe Series (not Monogram) and the same configuration for the gas range top by Kitchenaid. GE at the time of service. Within 18 months the GE Microwave will shut off or stops heating. Well now, 3 years later, this "exclusive" model's glass fogs up when we use it. I purchased GE cafe appliances for my kitchen remodel, replacing the GE appliances that were 12 years old, They were installed in April 2010, 18 months ago. Many models include a removable oven rack to lift the food off the bottom of the microwave to allow for more even heating. GE agreed to sell me a new microwave at a discounted price, which I agreed to. But I cannot understand their reluctance to acknowledge this error on their site. ... Cafe vent / microwave. Thank you, you have successfully subscribed to our newsletter! But you get the picture. Their service department and Customer Relations department is disorganized and incompetent. I asked to talk to a supervisor but then was told it would be 24-48 hours before someone could call me back. They need to do a better job with the door handle. A fantastic tech post from Brother in The Craft, binthere222: In my case, I have found the easy solution to the numerous Dead Advantium posts I have seen. As of this point, I plan on never purchasing another GE product nor can I in good conscience recommend to anybody that would inquire, purchasing a GE product. However at times it may face problems … We are now at three weeks without our microwave being fixed and I have spent HOURS on hold trying to get to a resolution. He arrived and replaced the door. My ice maker also broke after only a few years of use. Two days later the microwave started producing a burning smell whenever we used it. This is a 20 Amp fast-blow standard glass fuse. A microwave's typical lifetime is 9 to 10 years. Parts were ordered and new date was set for one week later. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. A link has directed you to this review. We carry more than 4 million parts from over 175 major brands, so chances are, we've got the part you need. He arrived and stated that the door of the microwave was causing it not to work and he ordered a new door. Unsubscribe easily. For more information about reviews on ConsumerAffairs.com please visit our ... Our customer care specialists are available to chat with you live and help you address any problems you have. That evening, we noticed that the internal light would not shut off when we closed the microwave door. GE … Combination ovens: The codes will clear from the display and your microwave will now continue operating like usual. Again, phone calls to GE Customer Relations and reexplaining the problem, I was told they did not have a microwave in stock to replace it. Days later, repairman breaks door trying to get food out. GE has more than 100 years in the industry and provides a wide range of home appliances. The GE JVM6175 has all of the convenient controls that most people seem to want in a microwave, and it heats more evenly than other over-the-range … Some GE microwaves are equipped with multilingual control panels and display both Spanish and English. A microwave is one of the most used appliances in the kitchen and is used several times a day. Start doing it yourself with the confidence that comes with 100+ years of experience. The company believes in innovation and elegant design that transform a home into a modern, sleek and efficient place to live. After many calls and waiting hours on hold, service came out and said it was “not repairable“. New appointment was set for an additional week. Press "Cancel" or "Clear/Off" if you see an "F" code displayed on your microwave. These codes represent a GE microwave power failure. Repeated application of user manual 3 steps to set combination roast and temperature failed. ... GE should provide the replacement part FREE OF CHARGE for their design problems. They have scheduled the appointments. The rep said this is the timeframe they "quote" for a callback but she didn't know when anyone would actually call. After they discovered it was not repairable, they denied the ”replace it” part and reimbursed the money for the policy. The replacement microwave was delivered damaged, in October 2020. Recall Information. I called GE back and was given another repair appointment, again taking a half day off of work, I waited for the technician. The customer service I received has been bad to say the least and the product even worse. This is why it is important to keep it in perfect condition so that you don’t face any problems in the kitchen. Ask a customer care specialist We have a trained team ready 24/7 to answer your questions and help you get back on track. Unsubscribe at any time. A search for a replacement fuse at the GE parts website was startling! Ft. Over-the-Range Microwave Oven. Shop by GE Microwave Parts. The technician came out and replaced a switch. GE microwave troubleshooting The table lists possible simple malfunctions of the microwave oven and methods for their correction, available to virtually all users … Replacement plastic handles - just two pieces of injection molded plastic - selling from other companies for as little as $10 are $130.00. There are several ways to save money on your GE purchase including claiming rebates and choosing on-sale items through the website. Limit 1 per order. Reviewed in the United States on September 17, 2018. It lasted with moderate use until 2017 at which point, it almost burned our house down due to malfunctions of internal parts. I went out and purchased a $50.00 microwave from Walmart. Two years ago, we purchased a new, counter-depth GE Cafe Refrigerator and paired it with a suite of Jenn-Aire Pro Style appliances: a Duel Fuel, Convection Range, Steam Dishwasher (stainless steel tub) and above-the-stove Microwave. Day before that appointment, I got a call canceling my appointment due to the part being on backorder. The GE site: https://appliances.monogram.com/us/specs/ZEB1227SLSS indicates in two places that the built-in trim kit is included (and one place where it is listed as additional), yet GE has confirmed that in fact, the trim kit is an optional add-on with a $325 additional cost. I called to see if someone can help me figure out why my built in microwave is running but no heat. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. You won't believe this...we spent $7K on the Cafe line of appliances. There are only 2 of us living at home. 1.0 out of 5 stars Cafe Combination Cook GE Microwave user manual and machine failed to work. Page 31: Accessories Email, 8 possible causes and potential solutions, 4 possible causes and potential solutions, 3 possible causes and potential solutions, 7 possible causes and potential solutions, Glass Tray, Coupler & Support Roller Parts. I have received numerous automated emails from GE's consumer relations department from a GE consumer relations employee that is allegedly been responsible for my case. On 10/23/20, I received a phone call from the freight company that the microwave was being delivered the following day, but they had the wrong address! Join Repair Clinic's VIP email list for 10% off, plus other discounts and tips! We aim to provide readers with the most up-to-date information available about today's consumer products and services. Our Profile over-the-range microwave failed after 2 years. GE manufactures a top-range line of combination microwave and full-sized convection ovens. If the problem persists, use a microwave power indicator to check for other problems. This is outrageous. Much to our dismay, the builder only offered GE appliances. Unfortunately GE is the only company that makes a microwave in the same colour as our range. Multi-lingual capacity: JVM3160RFSS Owner's Manual. Manufactured August, 2013 - Present. For the period of one year from the date of the original purchase. The plan covers parts and labor for appliance repairs for an extended period. I have had 8 handles break off in the last few years including the one in my house with me pulling the door open. Someone should go to jail. After many hours on the phone and several repair visits, GE agreed to replace it. All Refrigerator Support Articles Purchased a newly built home in September 2018 with new GE Appliances installed. The Adora brand is made exclusively for Home Depot and were sold on its special functions and value. The recall includes GE combination microwave and conventional built-in wall ovens sold under the following brand names: GE, GE Profile and Kenmore. Full selection: The freight company was not authorized to change the address in the system, so another call to GE. Model JVM3160FS3SS. They're not even two years old by the way. $130.00! It is used to heat food and also cook it throughout the day. Which could have been a dangerous situation. We use cookies to give you the best possible experience on our website. We don't even have a dog. We had a bad experience with a GE appliance in the past so we went with the most expensive offered, the Profile series. Verified Purchase. GE Cafe 36" microwave, touch pad bad, touch pad bad, relacement parts over $750 for touch pad assembly and over another $400 for main control panel, and I looked up prices online myself, are they kidding? Limit 1 per order. Enjoy reading our tips and recommendations. Mechanical problems cause erratic behavior in microwaves. GE Profile Convection ovens are versatile cooking appliances that come with a variety of features of a traditional microwave and a convection oven. START A LIVE CHAT CALL 1-800-269-2609. ... GE 1.6 cu. GE appliance are not quality products. Customers pick and choose which appliances or systems need to be covered. GE Appliances Support Articles by Product Category Browse GE Appliances' official support documentation for owners of GE refrigerators, ranges, microwaves, ovens, dishwashers and other GE appliances. I have never actually spoken to this person even though I was advised numerous times that she would be calling me. Achieve crisp, golden brown results and even heat distribution with a convection cooking setting, and enjoy consistently delicious results with sensor cooking controls that automatically adjust the time and power. We've got millions of parts, hundreds of brands, and thousands of step-by-step videos— everything you need to find it, fix it and finish the job right. The entire call took 57 minutes. START A LIVE CHAT. Unlike other appliance they always have customer service helping to see and figure out what might be wrong to the appliance. I will never buy another one. Unsubscribe easily. Use your oven's electronic touch pad to choose the cooking program. GE Appliance Service 1-800-GECares (1-800-432-2737) Monday–Friday: 7 a.m.–10 p.m. When buying new appliances in the future, we will ask who services their warranty! The GE microwave that was installed in our new home (2018) stopped working in June 2020, after the nuclear reactor “blew up”. The over-the-range microwave oven touchscreen has shorted out according to the message on the panel. Its location on this page may change next time you visit. We built a new home in 8/19. No question of replacing the wire; we would have to order a new door, for nearly $400 plus $200 for installation, which requires 2 service technicians. Adhesive Parts Axle, Roller, ... Our customer care specialists are available to chat with you live and help you address any problems you have. 01 - Diode. You can also win money back by writing a review of your appliance. Microwave plate does not spin. … Literally. Left and right arrows move across top level links and expand / close menus in sub levels. I took a half day off of work waiting on a repair technician. Microwave Error, Fault or Function Codes. Ft. Built-In Microwave Oven model #ZEB1227SLSS. The lawsuit alleges that General Electric Company (“GE”) sold certain GE-branded microwave ovens that contained defects such that the glass on the door of these microwaves may break or shatter spontaneously. Café microwave ovens offer convenient cooking in just one touch. I was only able to schedule an appointment through an automated system. Be the first one to find this review helpful. In 2012 we purchased a GE microwave for around $500.00. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Either way, we will never buy GE appliances again. ET Apply to become an Authorized GE … My ge cafe microwave which is 2 years old stopped working the clock works the panel lights up but does not respond - Answered by a verified Appliance Technician. GE will provide any part of the range which fails due to a defect in materials or workmanship. The wire often breaks within its insulation: a bad design fault. ft. Countertop Microwave in Stainless Steel with Sensor Cooking $ 164 00 $ 164 00. We’ll start sending you the news you need delivered straight to you. it was a previous address. Sign up to receive our free weekly newsletter. It is plugged into a dedicated outlet. I opened the unit to discover a blown main fuse. Plug the GE microwave back into the wall power supply to reset any anomalies with the microwave’s memory. One day it suddenly died. GE provides the full range of countertop, over the range and built-in microwaves. The main function of a microwave is to heat things up, if the microwave is failing to do so, examine the high voltage diode, the door switch, and the magnetron. Which could have been a dangerous situation. GE customer service could not execute a solution in less than 4 weeks. My problem is with a GE Cafe over the range microwave/vent. The site navigation utilizes arrow, enter, escape, and space bar key commands.
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